Quality Support When, Where and How You Need It.

Supply Chain applications are more and more becoming mission critical applications. Whether you are in the manufacturing space or the logistics space, the planning and execution of the operation is so closely inter-twined that application down-time leads to business down-time. A fast and reliable support for your supply chain solutions is deemed as a “must-have”. We understand that dedicated, ongoing support is essential to helping you maximize your investment in our Supply Chain Solutions. Our Client Support Services are available 24/7 via phone, Web site or e-mail so you can count on receiving knowledgeable, real-time support from consultants with a high level of expertise in our solutions.

A Wealth of Knowledge and Experience.

Our Client Support Services team is just an extension of our professional services team. This has been deliberately kept since the implementation team is closest to the specific implementation for the specific client. Since Ayana-Logis represents Supply Chain Management and Supply Chain Execution solutions from Logility and Cyberlog, it acts as a Level 1 support to the clients. The responsibility to escalate the issue to the support desk of the principal lies with the Ayana-Logis support team.

Support that’s Agile.

Software companies have the reputation of supporting standard applications. At Ayana-Logis we believe that “one shoe doesn’t fit all”. There is always a degree of customisation needed in any implementation to enable the applications to deliver value in that specific business environment. We have set up an agile support team that can support customisations. With a high level of commitment to provide quality support and meticulous attention to all client issues—regardless of company size—our team has a reputation in the industry for consistently going the extra mile to serve our customers.

Support and Resources for Any Situation, Anytime.

Your business and your customers cannot be put on hold. Should you face a mission-critical challenge, our consultants can access your system remotely, assist online and perform diagnostics. And with automatic notification and issue escalation, urgent issues are escalated to management within one hour.

Our Client Support Services can also provide prompt on-site service if you need assistance at your facility. Ongoing support through our maintenance programs ensures you stay up-to-speed with solution developments and optimize your resources for maximum performance.

Support that’s beyond just Applications.

Supply Chain is not just about software. Its about processes, people, metrics and technology to drive business. Our support extends beyond just software application support. We provide consulting support for critical business issues, such as Supply Chain Network Design, Warehouse planning and design, Operations baselining and design of measurement metrics etc. We, at Ayana-Logis have an experienced consulting support organisation that can handle these value added services.

Contact Information: To learn more about Ayana-Logis' supply chain solutions, simply send us an e-mail at info @ ayana-logis.com and we will contact you.